Our Service Desk employees are always happy to help you: Starting with the acceptance of IT requests via telephone, mail and chat, through classification to the solution - they are there for you so that you and your employees can concentrate on your core business.
Quality made in Germany
We have been standing for international and individual IT support for over 20 years. Our Service Desk solutions are based on competence and quality. We are available daily for the IT inquiries of our customers at four locations in Germany: Erfurt, Leipzig, Böblingen and Gera. From here, we support international corporations and an increasing number of medium-sized companies.
Based on proven processes, modern infrastructure, many years of experience and continuous improvements, we ensure fast and effective processing of all IT enquiries. Over 700 employees support our customers worldwide in 20 languages and around the clock on request.
Users from 125+ countries
Our employees from 30 nations provide support in 20 languages. This enables us to respond to the needs of customers and end users.
Our international teams express our idea of globalization: the successful cooperation of employees of different nationalities in the provision of IT services.
We provide you with one-stop service, tailored to your individual needs.
Comprehensive and individual portfolio
Our portfolio includes an extensive range of services that can be adapted to suit your needs. No two customer projects are the same, because we are characterized by one thing above all else: flexibility and speed.
We pursue the goal of laying the foundation for an optimal start of support in the implementation phase of a project through intensive customer dialogue. This is how we achieve high customer satisfaction. We place particular value on the coordination and definition of service parameters and processes.
24/7 support and high resolution rates
In our Modis Service Centres, the light never goes out, because there are always a large number of colleagues and teams who are there for national and international customers. Somewhere in the world, there is always a person who has an IT problem and needs help. We are there to find a solution. In some cases, we achieve solution rates of 90% and we are justifiably proud of that.
Depending on the industry and performance of our customers, we jointly define service times that range from normal office hours to individually defined support hours and round-the-clock service. For the efficient and flexible deployment of our employees, we rely on modern and proven shift and resource planning tools. We see ourselves as a reliable partner for our customers. Discover the building blocks of our service portfolio!
Quality and innovation
Our tools and technologies are adapted and optimized for each customer project by our own innovation team.
In order to identify and avoid possible IT problems in advance, we actively support our customers with an extensive data analysis. This enables you to achieve a much higher availability of your applications and to implement planned changes more quickly.
From customizing Incident Management systems, implementing automated solutions, creating service portals, knowledge management, highly specific reporting solutions to analyses based on Lean Six Sigma, you will receive a comprehensive range of tools and measures for optimizing IT services.