First Level IT Support - International User Helpdesk (m/f/d)

 

We provide IT support for our customers and our customers' employees - worldwide, 24/7 in more than 15 languages. With us, you take on IT problems and enquiries and find a suitable solution. Whether you have a talent for languages, are an IT genius or a career changer - turn your passion into a career with us.

 

First Level IT Support International User Helpdesk for Leipzig or Erfurt

Italien – Spanish – English

French – Spanish – English

 

That is your new job: First Level IT Support International User Helpdesk

  • Customer care in an international support team (first level area)
  • Competent contact person for IT-related questions in various languages (Italian, French, Spanish or Portuguese)
  • Processing of reported issues related to hardware and software (1st level) while using knowledge databases
  • Forwarding of cases to other support groups
  • Ticket tracking and ensuring the Service Level Agreements (SLAs)

 

Your profile for First Level IT Support International User Helpdesk

  • Very good language skills in French and Spanish
  • Or very good language skills in Italian and Spanish
  • Good knowledge of German and English is an advantage
  • Ideally already some experience in customer service
  • Good knowledge of hardware and software (e.g. Windows, MS Office, Lotus Notes, Internet browser etc.)
  • Flexible to work shifts 24/7

 

Your benefits

  • Direct employment with us
  • Attractive bonus models (e.g. late shift bonuses)
  • Performance-related bonus payouts
  • Up to 30 days annual leave
  • Edenred benefit card with up to 40.00 € tax-free per month
  • Multicultural and modern working environment
  • Free parking for staff and excellent public transport connections

 

We look forward to getting to know you!

Send us your application with CV, references, possible starting date and your salary expectations by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our application form

For more information about this offer and other current positions in our company, please contact Anika Kästner at +49 (361) 606 425 383 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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